Shipping policy
Every order ships free, worldwide. No minimum, no thresholds, no surprise charges at checkout.
How long it takes
We prepare and dispatch orders within 3–5 business days. You'll get a confirmation email the moment you order, and a second email with tracking as soon as your parcel leaves us.
| DESTINATION | TRANSIT AFTER DISPATCH |
|---|---|
| United States | 10–14 business days |
| Canada, UK, EU, Australia | 14–21 business days |
| Rest of world | 20–30 business days |
In plain terms: most US orders arrive within three to four weeks of ordering. We would rather tell you that on this page than surprise you after you've paid. Our pieces — ceramics, glass, stone and lighting — are produced in small batches by specialist makers and consolidated before they ship. That is slower than a warehouse two states over, and it is the trade-off that lets us carry the range we do at the prices we do.
If you need something by a specific date, email us before you order and we'll tell you honestly whether it's achievable.
Tracking
Every order ships with tracking. Your tracking email arrives at dispatch and you can follow the parcel the whole way. Tracking can take 3–5 days to show its first scan — this is normal and does not mean the parcel is lost.
If your order is running late
If your parcel hasn't arrived within 10 business days past the end of your estimated window, email support@finehomeaccessories.com with your order number. We will re-ship it or refund you in full — your choice. No forms, no runaround, no asking you to wait another month.
If it arrives damaged
Send us a photo within 7 days of delivery and we'll replace the item or refund it in full. We don't ask you to ship broken ceramics back to us.
Delays we can't control
Customs inspections, severe weather, carrier backlogs and public holidays in the regions our makers work in can add time. When we know about a delay affecting your order, we email you rather than let you wonder.
Customs and import duties
Orders outside the United States may attract import duties or taxes set by your country. These are not included in your total and are the responsibility of the recipient. We declare all parcels accurately and cannot mark orders as gifts.
Getting your address right
We ship to the address you enter at checkout — please double-check it. If you spot a mistake, email us within 24 hours and we'll correct it before dispatch. Once a parcel has shipped, the address can't be changed.
Questions
Email support@finehomeaccessories.com. We answer every message within one business day.